Refund policy

 Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, unburned, and in the same condition that you received it, with its original packaging. You’ll also need the receipt or proof of purchase.
To request a return, please contact us at infsomahomeshop@gmail.com. If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order when it arrives. If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible and include photos of the item and packaging so we can evaluate the issue and make it right.
Non-returnable Items
Used or burned candles and other used products cannot be returned. We also cannot accept returns on gift cards.
Return Shipping
For returns that are not due to damage, defects, or an incorrect item, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.
Refunds
Once we receive and inspect your return, we’ll notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method. Please remember that it may take some time for your bank or credit card company to process and post the refund.
Cancellations
If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.
For any return or refund questions, contact us at infsomahomeshop@gmail.com.